Terms & Conditions of
Service Agreement

OVERVIEW

By using this website and/or our services, you agree to the following terms and conditions. If you do not accept these terms, please refrain from using our website or services. You must be of legal age in your jurisdiction to access our website or use our services. By placing an order or making a payment, you confirm that you have read and understood these terms and conditions, and you agree to be legally bound by them. These terms constitute the complete agreement between you and Veloxis Publishing.

DEFINITION OF TERMS

"Website": Refers to all online content found on Veloxis Publishing.

"Customer," "You," "Yours": Refers to you or anyone acting on your behalf to place an order with Veloxis Publishing.

"Company," "We," "Our": Refers to Veloxis Publishing, a company registered under applicable state laws.

"Product or Services": Refers to all products and services offered by Veloxis Publishing in accordance with your order.

"Order": Refers to a request made via phone or email to purchase products or services from Veloxis Publishing, confirmed through payment methods such as check, credit card, cash, bank transfer, Western Union, or PayPal.

OUR SERVICES

Please review our refund policy carefully to understand the terms and limitations. It is your responsibility to read these Terms and Conditions before placing any order or making a payment on this Website.

RETURN POLICY

Due to the nature of our products, we do not accept returns on fulfilled orders. However, if revisions are needed to meet quality standards or to adhere to specified requirements, we offer a revision process to ensure customer satisfaction. If a product does not meet the specified requirements, we will conduct an internal review and make necessary revisions or recreate the content at no extra cost.

REVISIONS

Each service package includes its own revision policy. Revisions are provided within 5 to 10 days after the order status is updated to "Waiting for Customer Approval" in our Order Management Platform. The revision period depends on the package ordered. Customers can request revisions by contacting their assigned Project Manager via email. Content is delivered in Word format, and customers have the right to make changes before publishing.

REFUND POLICY

Refunds are handled on a case-by-case basis. We strive to address customer concerns and resolve issues effectively. Refunds may be provided under certain conditions, such as when orders have not been started or allocated at the time of the refund request.

Refunds, if granted, typically take 5 to 15 days to process and are subject to a processing fee of USD 250 or 5% of the order amount, whichever is higher. Refunds will be processed through the original payment method, and you will receive a notification via email.

Refunds are available in special cases, including:

Change of Mind:

Before Project Initiation: A full refund is available before work begins.

Within One Hour of Order: You may request a refund within one hour of placing your order if you decide to cancel.

After Project Progress: Refunds may be partial (up to 5%) if a refund request is made after work has started and at least one revision has been used.

Incompetent Delivery:

If the delivered work does not meet the project requirements, we offer unlimited revisions to achieve satisfaction. If we are still unable to meet your expectations, a refund may be processed with mutual agreement on a set percentage.

Late Delivery:

We aim for timely delivery. If we fail to deliver on time and after at least three attempts to contact us, a refund may be processed if it is documented that the delay was our fault.

REFUND TIME FRAME

Refund requests must be made within 10 days of the first submission or order delivery, subject to no revisions. Requests made after this period will not be considered. Be aware of the refund deadline when placing your order.

CASES WHERE REFUNDS WILL NOT BE ISSUED

No refunds will be issued for minor technical errors or delays due to the client's actions. Refunds are not provided for issues related to low word count or minor errors like grammatical mistakes or missing references.

SMS / TEXT MESSAGING TERMS

By opting in to receive SMS messages from Veloxis Publishing, you agree to receive text messages regarding your publishing inquiries, consultations, appointment reminders, project updates, document requests, invoices, account-related notifications, and customer support.

Message frequency varies depending on your inquiries, appointments, projects, and account activity. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt in again.

For assistance, reply HELP or contact us at info@veloxispublishing.com or (870) 337-7295.

SMS consent is not a condition of purchasing any product or service.

Mobile phone numbers and SMS opt-in data will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

For more information about how we collect and use personal information, please review our Privacy Policy.